AHE TICKETING TERMS AND CONDITIONS
All tickets sold to Australian Haydn Ensemble (AHE) performances are subject to the following conditions of sale and may be subject to additional requirements of the performance venues.
By completing a booking, it is understood that you have read and accepted these Terms and Conditions.
If you purchase tickets on behalf of someone else, you will be deemed to have agreed to the terms on their behalf as an agent for them.
1. The right of admission is reserved by AHE. Please advise any mobility requirements prior to the performance you plan to attend.
2. The right is reserved by AHE to vary, substitute or withdraw advertised programs, artists, venues and seating arrangements. AHE may provide preferential seating to subscribers.
3. No refunds or exchanges, except as provided in the Live Performance Australia Code of Practice. There will be alternative options offered for cancellations and exchanges if a concert is cancelled by AHE.
4. Ticket exchanges are subject to availability and will be undertaken in accordance with the current terms specified by the exchange service.
5. A booking fee of $6.95 applies per transaction for posted orders, regardless of the number of tickets or events purchased simultaneously.
6. We encourage you to share your concert experience with others - remember to tag us on Facebook and Instagram. Taking photos during the performance can be distracting to our musicians and other audience members. The most appropriate time to snap a photo (without flash) is before or after the performance, or during applause. Video or audio recording at any time is strictly prohibited, and many venues also have restrictions. Where these are in place, they are usually announced at the beginning of each performance.
7. Mobile phones and similar devices must be off or turned to silent before entry into the venue’s auditorium.
8. AHE reserves the right to record, broadcast livestream and/or simulcast any performance.
9. Patrons arriving late will be admitted at an appropriate break in the performance.
10. Patrons are responsible for their own safety and property and enter the venue at their own risk.
11. AHE is not liable to you for any claims, damages, compensation, losses or expense as a result of a performance being cancelled, postponed or changed.
12. AHE will replace lost or forgotten tickets.
13. AHE uses standard Australia Post for all postage of tickets and merchandise. Subscription tickets may take up to 2 months to be dispatched from the date of purchase. AHE does not claim any responsibility for lost or damaged items after dispatch, or tickets that arrive late.
14. AHE does not post tickets outside of Australia. Merchandise orders delivered outside of Australia may incur additional postage fees after time of purchase.
15. Tickets are only valid when purchased from AHE or an authorised agent. Tickets purchased from any unauthorised re-seller may be cancelled without notice and/or the holder may be refused admission to the event.
16. For terms and conditions of subscriptions sold by Australian Digital Concert Hall, please contact ADCH directly via https://www.australiandigitalconcerthall.com
SUBSCRIPTIONS: 2024 CONCERT SEASON
Tickets purchased together on the same booking form will automatically be seated next to each other in venues with reserved seating (subject to seating availability). General Admission seating is on a first come first served basis.
Subscribers wishing to sit together in reserved seating venues must send their forms in together.
No booking or handling fee is charged by the AHE Box Office for processing subscriptions or additional tickets purchased by subscribers that are issued via email. A $6.95 postage and handling fee applies to each order shipped via Australia Post.
AHE subscription tickets are not subject to GST. Proof is required for all concession tickets, and Under 30s tickets.
Additional tickets
Subscribers who buy additional concert tickets to the 2024 Concert Season receive the subscriber discount on the price of single tickets. Please ensure you contact our office on info@australianhaydn.com.au to book these tickets rather than via venue websites.
Ticket exchange
Ticket exchanges are only available for subscribers. Seating within the events you wish to exchange into is subject to availability.
To exchange tickets, contact the AHE Box Office on 1800 334 388 at least 48 hours before the concert. If you have already received physical tickets for the concert, simply return the tickets via post or send us an email with a photo of the tickets ripped in half. If you do not wish to exchange your ticket(s) for another performance, please return as above and we will issue you with a tax-deductible receipt for the value of your tickets as a donation in support of our activities.
An upgrade fee may apply where lower face-value tickets are exchanged for higher-face-value tickets. If exchanging higher-face-value tickets for lower-face-value tickets the difference will not be refunded.
Misplaced ticekts
If you misplace your ticket(s) please call the Box Office on 1800 334 388.
Concessions
Full-time students, means-tested Australian pensioners (Aged, Disability, Veterans’ Affairs and Supporting Parent) and Health Care Card holders are eligible to receive the Australian Haydn Ensemble’s Concession prices. Seniors Card holders are not eligible, except for C reserve subscriptions and single tickets purchased for AHE City Recital Hall concerts.
To claim a concession, please enclose photocopied proof of eligibility with your booking form or show your concession card when collecting your tickets.
Booking process
After you have returned your booking form we will:
● Confirm receipt of your order by email.
● Assign seats in the Reserve you have selected, or contact you to discuss other seating options.
● We will send all of your tickets for the year to you via email or post (if requested) once your order has been processed. Subscribers can elect to collect tickets at the first event of the year.
Subscription seating allocation
AHE will use its best endeavours to meet your subscription ticket request. The allocation of tickets, however, is subject to availability.
Under 30’s tickets
Under 30’s subscriptions are available to persons aged under 30 at the time of booking. Proof of age must be supplied when booking and may be required prior to admission to each concert. Under 30’s single tickets are available to anyone under the age of 30 at the time of booking. A valid form of ID must be presented when tickets are collected.
Updated 8 November 2023